Last updated: May 18, 2025

🛒 How do I place an order on your website?

Simply browse our collections — Tote Bags, Pillows, Mugs, Posters, and more.
Once you find a product you love, select your options, click Add to Cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order.

💳 What payment methods do you accept?

We accept secure payments via:

  • Stripe (Visa, Mastercard, Discover, American Express)

  • PayPal

Choose the method that suits you best during checkout.

🔐 Is it safe to enter my credit card information?

Absolutely. We use trusted, secure payment gateways (Stripe and PayPal), and our site is protected with SSL encryption. Your personal and payment details are always kept safe and confidential.

📦 How long does delivery take?

  • Production time: 1–3 business days

  • Shipping time: 5–7 business days
    You can expect your order to arrive within 6–10 business days from the date of purchase.

📍 Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email. You can use it to check the status of your shipment on our website or the carrier’s tracking page.

🔁 What is your return policy?

We offer a 14-day return window for eligible items. If you’re not satisfied with your purchase, you may return or exchange it within 14 days of delivery. Please check our Refund and Returns Policy page for full details.

↩️ How do I request a return or exchange?

Contact our support team at sales@podxmas.com within 14 days of receiving your order. We’ll guide you through the process and provide return instructions.

❗ What if I receive a damaged or defective item?

We’re sorry to hear that! Please email us right away with:

  • A description of the issue

  • Clear photos of the defect or damage

We’ll arrange a replacement or refund promptly.

📞 How can I contact customer support?

We’re here to help!

  • Email: sales@podxmas.com

  • Phone: +1 (469) 393-0559

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

✏️ Can I change or cancel my order?

Yes — but be quick!
You have 2 hours after placing your order to make changes or cancel. After that, your order enters production and can no longer be modified.