Frequently Asked Questions

Browse our collections, open a product, choose your options (size, color, personalization), then click Add to Cart. Review your cart and proceed to checkout with your shipping and payment details.

Confirmation emails are sent automatically after checkout. Check your spam or promotions folder. If nothing arrives within 30 minutes, contact us at support@podxmas.com with your name and order date.

Apparel products include a size chart on the product page. Look for the Size Guide link near the variant options. When in doubt, size up for a relaxed fit.

Yes. On personalized products, use Preview your personalization on the product page to review names, photos, or custom text before adding to cart.

You may add a note at checkout in the order notes field. Dedicated gift wrap is not available on all items — contact support if you need help with a gift order.

Enter your code in the coupon field on the cart or checkout page, then click Apply. One code per order unless stated otherwise. Codes cannot be combined with some sitewide promotions.

Common reasons: the code expired, minimum order value not met, the product is excluded, or the code was already used. Double-check spelling and try again. Contact support if it still fails.

Select products show quantity discount tiers on the product page. Add the listed quantity to your cart and apply the matching code shown at checkout when prompted.

Only one coupon code can be applied per order. The best eligible discount will apply automatically when a promotion allows it.

Contact support@podxmas.com within 2 hours of placing your order. Once production starts, changes to design, size, or shipping address may not be possible.

Email support@podxmas.com with your order number as soon as possible. Orders cancelled before production begins receive a full refund. After production starts, cancellation may not be available.

Reach out immediately after checkout. We can update addresses only while your order is still in the processing queue.

Shipping rates depend on destination and order weight. See our Shipping & Delivery page for current timelines and any free-shipping offers.

Most personalized items are produced in 1–2 business days, then ship. Standard U.S. delivery is typically 2–4 business days after dispatch. Total time is usually 3–6 business days from purchase.

Yes. You will receive a tracking email when your order ships. You can also use our Track Your Order page with your order number and email.

Carriers sometimes take 24–48 hours to activate tracking. If it still fails after two days, email support@podxmas.com with your order number and we will investigate.

We ship to many countries. International delivery times vary. Duties or import fees may apply and are the responsibility of the recipient.

We accept Visa, Mastercard, American Express, Discover (via Stripe), and PayPal at checkout.

Yes. Checkout is protected with SSL encryption and processed through trusted payment gateways. We never store full card numbers on our servers.

Some banks add a foreign transaction or currency conversion fee for international merchants. This fee is set by your bank, not Podxmas.

Verify billing address matches your bank records, check available funds, or try another card or PayPal. Contact your bank if declines continue.

You may see a temporary authorization hold plus the final charge — the hold usually drops within a few business days. If two completed charges appear, email support@podxmas.com with a screenshot.

We are sorry! Email support@podxmas.com within 14 days with your order number, a short description, and clear photos. We will arrange a replacement or refund.

Check the packing slip and all packaging materials. Multi-item orders may ship separately. Contact us with photos of what you received if something is still missing.

Contact us immediately with photos of the label and items received. We will send the correct order and provide a prepaid return label when needed.

If we made the error, we will reprint at no cost. If the text matched your submitted personalization, changes may not be possible after production. Send photos so we can review.

Eligible items may be returned within 14 days of delivery. Personalized items are made to order and may not qualify unless defective. See our Return & Refund Policy for full details.

Turn garments inside out. Machine wash cold with similar colors. Tumble dry low or hang dry. Do not bleach. Iron inside out on low heat — avoid direct heat on printed areas.

Hand wash recommended for printed tumblers and mugs. Avoid abrasive scrubbers on the design. Not all items are microwave or dishwasher safe — check the product description.

Wash inside out on gentle cycle, avoid fabric softener on prints, and air dry when possible. Pilling on fleece or cotton blends is normal with heavy wear.