Return & Refund Policy

Because most Podxmas products are custom-made to your specifications, returns are limited. We will always make it right when we make a mistake or send a defective item.

• Return window: Report issues within 14 days of delivery.
• Personalized items: Generally not returnable unless defective or our error.
• Non-personalized items: May qualify for return if unused and in original condition.

• Item arrived damaged, defective, or with print quality issues
• Wrong item, size, or color shipped (our error)
• Personalization differs from what you submitted and we failed to match it
• Missing items from your order

• Change of mind after production has started
• Personalization text or design entered incorrectly by the customer
• Normal wear, washing damage, or improper care
• Items marked final sale or otherwise noted as non-returnable

1. Email support@podxmas.com within 14 days of delivery.
2. Include your order number, a brief description, and clear photos of the item and packaging.
3. Our team will review and respond with next steps — replacement, store credit, or refund.
4. If a return shipment is required, we will provide instructions or a prepaid label when applicable.

You can also reach us through our Contact Us page.

Approved refunds are processed to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the credit after we issue the refund.

Orders cancelled before production begins receive a full refund. Once production starts, cancellation may not be available.

Contact us within 2 hours of placing your order to request changes or cancellation. After production begins, modifications to design, size, or shipping address may not be possible.